Review: Tech Support: Error Unknown (Steam)

Things are not what they seem at your new tech support specialist job. While resolving customer issues, you soon find yourself in the middle of a conspiracy. Will you side with your employer, join a rogue hacktivist group bent on destroying them, assist the police or stand alone?

Pros:

  • Nice graphics.
  • 627MB download size.
  • Gameplay is you play a tech support agent and must solve customer queries whilst juggling real life issues (the story) and your career.
  • Steam achievements.
  • Tech Support: Error Unknown allows you to turn swearing on/off.
  • All takes place in its own PC operating system.
  • Graphics-resolution, fullscreen, effect, and font size.
  • Profile-name, avatar, date of birth and gender.
  • 3 difficulties-intern, experienced and professional.
  • Tech Support: Error Unknown has an optional tutorial.
  • Can have multiple windows open at a time.
  • Financial and job status widgets.
  • You are a freelancer and work on commission.
  • Music player and can manage the song choices.
  • Change wallpaper!
  • Email client where you can send/receive emails.
  • Tech Support: Error Unknown features multiple endings.
  • Earn cash and upgrade your system.
  • Tech Support: Error Unknown is deliciously moreish.
  • End of the day report showing customer feedback, average ticket time, clicks made, replies, income earned and how many tickets you answered. 1 to 5-star rating.
  • You have a wiki that you can search for help with queries.
  • A library of canned responses you can pick from that is grouped up into categories.
  • Bank to transfer money and keep tabs.
  • Very quick to action.
  • Some good story arcs and Interactions.
  • Nails the call center pressure and stress.

Cons:

  • No way to pause the game and still have access to the game. Pausing activates the screen saver.
  • Canned phrases don’t work in all scenarios and break the immersion.
  • Very repetitive.
  • The flow of the game feels staggered.
  • Your “choices” feel forced or if you pick the wrong one the game kinda breaks.
  • Tech Support: Error Unknown does not the best music.
  • The game repeats customer feedback including at the same end of day report.

 

  • 7/10
    Graphics - 7/10
  • 6/10
    Sound - 6/10
  • 8/10
    Accessability - 8/10
  • 7/10
    Length - 7/10
  • 7/10
    Fun Factor - 7/10
7/10

Summary

Ever dreamed of being tech support? Do you enjoy pressure, screens popping up constantly and the dread of performance stats affecting everything you do? Well, here you go for Tech Support: Error Unknown nails that feeling perfectly. Somehow they managed to add not only a story into it all but a story that keeps you coming back. I have worked in a call center for many years and this bought all the stress and anxiety flooding back. I battled on and found the game moved slowly despite the customer interaction pace, the canned responses constantly broke the immersion, I lost track the number of times I had to say “turn it off and on” its a game that just doesn’t mix it up enough to keep you in the game. It is a neat idea but it just falls short. It’s a game where after one long session, you never go back as you got your fill.

Jim Smale

Gaming since the Atari 2600, I enjoy the weirdness in games counting Densha De Go and RC De Go as my favourite titles of all time. I prefer gaming of old where buying games from a shop was a thing, Being social in person was a thing. Join me as I attempt to adapt to this new digital age!

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