Review: Tech Support: Error Unknown (Steam)
Things are not what they seem at your new tech support specialist job. While resolving customer issues, you soon find yourself in the middle of a conspiracy. Will you side with your employer, join a rogue hacktivist group bent on destroying them, assist the police or stand alone?
Pros:
- Nice graphics.
- 627MB download size.
- Gameplay is you play a tech support agent and must solve customer queries whilst juggling real life issues (the story) and your career.
- Steam achievements.
- Tech Support: Error Unknown allows you to turn swearing on/off.
- All takes place in its own PC operating system.
- Graphics-resolution, fullscreen, effect, and font size.
- Profile-name, avatar, date of birth and gender.
- 3 difficulties-intern, experienced and professional.
- Tech Support: Error Unknown has an optional tutorial.
- Can have multiple windows open at a time.
- Financial and job status widgets.
- You are a freelancer and work on commission.
- Music player and can manage the song choices.
- Change wallpaper!
- Email client where you can send/receive emails.
- Tech Support: Error Unknown features multiple endings.
- Earn cash and upgrade your system.
- Tech Support: Error Unknown is deliciously moreish.
- End of the day report showing customer feedback, average ticket time, clicks made, replies, income earned and how many tickets you answered. 1 to 5-star rating.
- You have a wiki that you can search for help with queries.
- A library of canned responses you can pick from that is grouped up into categories.
- Bank to transfer money and keep tabs.
- Very quick to action.
- Some good story arcs and Interactions.
- Nails the call center pressure and stress.
Cons:
- No way to pause the game and still have access to the game. Pausing activates the screen saver.
- Canned phrases don’t work in all scenarios and break the immersion.
- Very repetitive.
- The flow of the game feels staggered.
- Your “choices” feel forced or if you pick the wrong one the game kinda breaks.
- Tech Support: Error Unknown does not the best music.
- The game repeats customer feedback including at the same end of day report.
